Privacy Policy

1. Introduction

OnCue Gifts ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at oncuegifts.com and our gifting concierge service.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Your name and email address when you create an account or contact us
• Payment information processed securely through Stripe
• Recipient information you provide including names, shipping addresses, and occasion dates
• Gift preferences and personal details you share about your recipients
• Communications you send to us

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our gifting concierge service
• Process payments and send order confirmations
• Select and send gifts to your specified recipients
• Send you service-related emails including gift previews and delivery confirmations
• Respond to your comments and questions
• Improve our service and develop new features

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe for payment processing - governed by Stripe's Privacy Policy
• Gift fulfillment partners who need recipient information solely to deliver gifts
• Service providers who assist in operating our platform under strict confidentiality agreements
• Law enforcement when required by law

5. Recipient Information

You may provide us with personal information about third parties (your gift recipients) including their name and shipping address. By providing this information, you confirm you have the right to share it with us for the purpose of gift delivery. We use recipient information solely to fulfill gift orders and do not contact recipients directly for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed through Stripe and is never stored on our servers.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data by contacting us at contact@oncuegifts.com.

8. Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at contact@oncuegifts.com.

9. Cookies

We use cookies and similar tracking technologies to improve your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at contact@oncuegifts.com or through our contact page.